Question 1

How does the commission process work?

Accepted Answer

Inquire → we reply within 48 hours → sketch & quote → confirm → production → delivery. Typically 3–6 weeks end to end.

Question 2

How do I pay?

Accepted Answer

Full payment on confirmation, via FPS, bank transfer, or Stripe (3% surcharge applies to card payments).

Question 3

Can I cancel or return?

Accepted Answer

All pieces are bespoke. Once confirmed, no refund or exchange is offered. If any defect occurs, we'll resolve it with you directly.

Question 4

How long does a figurine piece last?

Accepted Answer

Kept in a cool, dry, shaded environment, 2–5 years is typical. Avoid heat, humidity, and direct sunlight.

Question 5

How do I store an edible cake?

Accepted Answer

Refrigerate at 4°C upon receipt. Best enjoyed within 48 hours for taste and food safety.

Question 6

Do you accept rush orders?

Accepted Answer

Please inquire at least 2 weeks ahead. Anything shorter is a rush order — subject to availability and a rush surcharge.

Question 7

Do you deliver?

Accepted Answer

Yes. Personal delivery is available on Hong Kong Island and Kowloon (fee applies). For New Territories and outlying islands, mention in your inquiry. Figurine pieces can also be shipped via SF Express.

Question 8

Can you make a cartoon character or brand logo?

Accepted Answer

If third-party IP is involved, we'll discuss feasibility with you. We usually suggest an 'inspired-by' interpretation out of respect for original creators.

Question 9

Can I pick up the cake myself?

Accepted Answer

Yes. Once confirmed, we'll share the pickup location and time (usually near an MTR station in HK or Kowloon).

Question 10

Can I visit the studio?

Accepted Answer

We don't open to the public, to keep our focus and the work uncompromised. If you have a special reason, please mention it in your inquiry.

常見問題

訂造流程係點?

點樣付款?

可唔可以退換?

Figurine 可以擺幾耐?

Edible 蛋糕點樣保存?食用期幾耐?

急單可唔可以接?

可唔可以送貨?

可以做卡通角色或品牌 logo 嗎?

可以自取嗎?

可以參觀 studio 嗎?